Payment

Payment — Secure, Flexible, and Built for Your Convenience

At Prodirectkickz, we make paying for your gear as smooth as your first touch on the pitch. We accept Visa and MasterCard payments, processed through secure, encrypted channels to protect your financial information every step of the way. We also offer Wise as an alternative payment method — a fast, reliable, and cost-effective option for international customers. Whether you are a first-time buyer or a loyal customer, our payment process is designed to be straightforward, transparent, and stress-free.

Why Was My Credit Card Payment Declined?
We know how frustrating a declined transaction can be — especially when you are excited about your new boots. Here are the most common reasons and how to fix them:

1. Billing Address Mismatch
The address you entered does not match the one on your credit card statement. Double-check and re-enter your exact billing address as it appears on your card statement.

2. Typing Errors
A simple mistake in your card number, expiry date, or CVN code (the 3-digit security number on the back of your card) can cause a decline. Please enter all details carefully.

3. Transaction Limits
Your card may have a transaction limit or insufficient funds. Contact your bank to confirm your available balance and spending limits.

4. Expired Card
Check that your card has not expired. If it has, use a different card or update your payment details.

5. Bank Restrictions
Your bank may block the transaction as a security measure. In this case, simply call your bank and authorise the payment — it is usually resolved immediately.

Still Having Trouble?
If you have tried everything and your card is still not being accepted, here are a few additional steps:

Try Another Card — Sometimes the issue is card-specific. A different Visa or MasterCard often works.
Wait 24 Hours — Some banks temporarily block international transactions for security reasons. Waiting a day and trying again may resolve the issue.
Use Our Alternative Payment Channel — If standard credit card processing is not working, contact us at support@prodirectkickz.com and we can guide you through our backup payment options.

Why Was I Charged More Than the Product Price?
We only charge the exact product price shown on our website. However, your credit card issuer may apply an international monetary conversion fee of approximately 5% — because we are an international merchant. This fee is set and collected by your bank or card provider, not by us. If you see a higher charge on your statement, this is the most likely explanation.

Pay with Wise — Save on Fees, Get a Gift
We highly recommend using Wise for your payment. It is easy to set up an account, offers competitive exchange rates, and typically charges lower international fees than traditional credit card providers. As a special bonus, choose Wise payment and receive a free gift with your order! It is our way of saying thank you for choosing a smarter way to pay.

Need Help?
If you have any questions or issues with your payment, our support team is here to assist. Reach out to us at support@prodirectkickz.com and we will respond within 24 hours. No matter what payment challenge you are facing, we will work with you to find a solution.