Returns & Refunds

Returns & Refunds — Clear, Fair, and Built for Your Confidence

We understand that sometimes a boot just does not feel right — and we want to make sure you end up with the pair that does. At Prodirectkickz, we have designed our returns policy to be as straightforward and honest as possible. If you need to return an item, simply email us at support@prodirectkickz.com with your order details and the reason for your return. We will reply with clear, step-by-step instructions to guide you through the process. Please ensure your email address is correct when placing your order — all confirmations and return communications will be sent there. If you do not hear from us within 24 hours, check your Spam folder or reach out again.

Return Conditions — What You Need to Know
Time Limit: Packages must be returned within 7 days of the delivery date.
Condition: Items must be unworn, brand new, and include all original packaging and labels.
Restocking Fee: A 20% re-stocking/processing fee will be deducted from your refund to cover handling and quality checks.
Return Shipping: Consumers are responsible for the shipping costs to send items back.
Refund Method: We will credit your original method of payment, minus any applicable fees. Refunds typically reflect in your bank account within 2 to 10 business days, depending on your bank's processing speed.

Order Cancellations — Act Fast
Changed your mind? We get it. You may cancel your order by emailing us within 24 hours of placing it. A cancellation fee of 15% of the purchase amount will apply to cover processing and administrative costs. If your order has already been dispatched, unfortunately it can no longer be canceled. And if you fail to notify us within the 24-hour window, we will not be able to authorise your cancellation request.

When We Cannot Accept a Return or Exchange
To keep things fair for everyone, we cannot accept refunds or exchanges in the following cases:
1. Product Matches Description: All football products are shown accurately on our website. Please ensure you are happy with the design and features before placing your order.
2. Correct Size Sent: Double-check your size before ordering. If we sent the correct size, we unfortunately cannot offer a refund or exchange.
3. Worn or Used Items: Football shoes that have been worn on the pitch cannot be returned or exchanged. We cannot guarantee how long any boot will last — durability depends on playing style, pitch conditions, and frequency of use.

Refund Processing Timeline
Once we have received and inspected your returned item, we will process your refund request. Please allow 2 to 10 business days for the refund to appear in your bank account. This timeline is set by banking institutions and is beyond our control — but we will always process your refund as quickly as possible on our end.

Need Help?
If you have any questions about returns, cancellations, or refunds, our team is here to help. Reach out to us at support@prodirectkickz.com and we will respond within 24 hours. Your confidence in us matters — and we are committed to making every transaction right.