Privacy and Cookie Policy

At Prodirectkickz, we treat your personal information with the same care and respect we bring to the beautiful game. We are the sole owners of all data collected on this site — and we will never sell, share, or rent your information to outside parties unless explicitly required to fulfil your order (such as payment processing and shipping). From your name and shipping address to your payment details, we collect only what we need to deliver your gear quickly and securely. We also take password security seriously: your "My Account" credentials are yours alone. Keep them confidential, and never share them with others. Your privacy is not just a policy to us — it is a promise.

How We Use Your Information
We collect and use personal information for one primary purpose: to get your order to you. This includes order confirmations, shipping updates, and customer support. When you place an order, we ask for contact details (name, email, phone number, street address) and financial information (credit card details, billing address). This information is shared only with our merchant bank for authorisation and approval — and with shipping partners to deliver your package. We never share your data with third parties for marketing or any other purpose outside what is outlined here.

Cookies — Making Your Shopping Experience Smarter
Our store relies on cookies to function properly. Cookies must be enabled to add items to your cart, save preferences, and complete your order. If cookies are disabled, your cart will not work and you will not be able to place an order. We do not share any personally identifiable information collected through cookies with third parties. We may link cookie data to the information you submit — this simply helps us personalise your shopping experience and remember your preferences for next time. Please note that some business partners may also use cookies on our site, but this policy covers cookies used by Prodirectkickz only.

Log Files & Server Data
Our server logs are used to administer the site, track navigation patterns to improve user experience, gather demographic insights, and maintain security. We do not distribute or share IP information with any third parties. Your browsing data stays with us — and stays safe.

Information Sharing — Who We Work With
To serve you better, we may employ third-party companies to perform specific functions on our behalf — including order fulfilment, package delivery, marketing assistance, IT support, analytics, email delivery, customer service, and credit card processing. These partners have limited access to your personal information and are strictly prohibited from using it for any other purpose. As Prodirectkickz continues to grow, we may acquire or sell business units. In such cases, customer information may be transferred but will always be used in a manner consistent with this policy. We may also disclose personal information when required by law or to protect our rights in legal proceedings.

Children & External Links
Prodirectkickz does not sell products for purchase by children. We offer youth-oriented products for purchase by adults only. Users under the age of 18 should use our website only under the supervision of a parent or guardian. We do not knowingly collect personal information from children under 13. Our website may contain links to other sites — please note that Prodirectkickz is not responsible for the privacy practices of those external websites.

Security — How We Protect You
Safeguarding your personal information is a top priority. When you provide information or place an order on Prodirectkickz, your data is transmitted securely over the Internet using SSL encryption — the most advanced form available to us. Sensitive information such as credit card details is encrypted every step of the way. Our servers are housed in secure, monitored facilities with restricted access. Internet access is protected by firewalls and password controls. Only authorised personnel with proper clearance can access restricted server areas. If you have questions about our security practices or wish to request deletion of your information, email us at support@prodirectkickz.com.

Reviewing & Updating Your Information
You can review and update your stored account details — such as your street address or email — at any time by visiting the "My Account" section of our website. You will need to log in with your username and password to access this section. If you forget both your username and password, simply contact our customer service team for assistance.

Policy Updates
We reserve the right to update this Privacy Policy at any time. If we make changes, we will post the updated version on this page and in other appropriate places across the website. The Last Update date at the bottom of this page will always reflect the most recent revision. You may also email support@prodirectkickz.com to ask about changes and updates.

Last Update: May 6, 2026