Contact Us

Get in Touch With ProDirectKickz

We're here to support you every step of the way — from browsing our collection to lacing up your new boots on the pitch. Whether you have a question about sizing, shipping, payments, or your order status, our dedicated support team is ready to assist. At ProDirectKickz, we believe every customer deserves the same passion and precision we put into our products.

Customer Support

For any assistance, please reach out via the channels below. Our team responds within 24 hours during business days and is committed to resolving your inquiry as quickly as possible.

  • Email: support@prodirectkickz.com
  • WhatsApp: available via our website live chat
  • Social Media: reach out to us on Instagram or Youtube for quick updates

Order Support — Please Have This Info Ready

To help us resolve your request faster, please include the following details when contacting us about an existing order:

  • 1. Order number
  • 2. Full name used at checkout
  • 3. Email address associated with the purchase
  • 4. Clear description of your issue or request

International Customers

ProDirectKickz ships worldwide, and we proudly serve football enthusiasts across Europe, the Americas, Asia, Australia, and beyond. Our support team is experienced in handling international orders and can assist with:

  • Real-time order tracking and delivery updates
  • Sizing guidance for all major brands and models
  • Returns, exchanges, and refund procedures
  • Payment-related questions, including Wise payment benefits
  • Drop-shipping inquiries for resellers

Frequently Asked Questions

Before reaching out, we highly recommend checking our comprehensive FAQ section. It covers everything from payment declines and shipping times to return policies and lost packages — you might find your answer instantly.

Response Times & Commitment

We aim to reply to every inquiry within 24 hours on business days. For urgent matters, WhatsApp or live chat offers the fastest response. We truly value your trust in ProDirectKickz and will always do our best to make things right — because your game matters to us.

Built for the beautiful game. Powered by customer-first service. Thank you for choosing ProDirectKickz.